Sick and Tired of Sick Service

Unless Your Customer Writes Your Prescriptions, Keep Your Ailments to Yourself I work out several days a week and conveniently drop off my two tots, Josephine and Lela, at the gym’s onsite daycare facility. They love all the women who share the daycare duties...

Customer Service Can Be ‘Learned’

Three things you can do to offer good customer service when service doesn’t come naturally to you. Although years have gone by since I experienced one of my most all time memorable stinky customer service moments, it’s still worth telling. I needed a 24 x...

Start Speaking Like a Winner

Now is the time to speak words of hope. Extraordinary leaders are more optimistic than average. If you want to stand apart, start using the language of motivation. In this week’s BusinessWeek column, Carmine writes about restoring confidence one presentation at...