Multitask Your Way to Your Customer’s Heart

When you invite people to your home for a party, the hospitable routine should include greeting your guests upon arrival, directing them where to put their coats, showing them where the drinks and goodies are, introducing them to other guests who’ve already arrived...

The Human Side of Customer Service

Identical twins always intrigue me. When you meet a pair, it’s always a trip to see two people who look so much alike. Although, after interacting with them, you quickly learn that their personalities are so very different. Night from day. This reminds me a lot of...

Grumpy Service Does Not End Happily Ever After

Snow White has one among her 7 little friends, and they exist all over the place—grumpies. That’s what I like to call them. People who tend to answer with a negative statement, look at linings as gray, and always seem to have a glass half empty. They’re not in a hurry...