From Apple to Zappos, Secrets to Building ‘Insanely Great’ Customer Service Cultures


Keynote Summary:

“Carmine Gallo offers an inspiring roadmap for anyone who wants to live a life of passion and purpose.” – Tony Hsieh, CEO, Zappos

“Carmine Gallo reveals the secrets and gives you the tools to unleash your inner Steve Jobs.” – Marc Benioff, CEO, Salesforce

Carmine was the first author to pull back the curtain on the Apple Store in his bestselling book, The Apple Experience. His books on Steve Jobs and Apple were featured here on ABC’s 20/20. As the author of eight books and a popular columnist for Forbes and, Carmine has interviewed leaders at the world’s most admired customer service brands.

In this exciting and actionable multimedia keynote customized to your audience, Carmine reveals valuable first-person insights from brands such as: Apple, Virgin, Zappos, The Ritz-Carlton, The Cleveland Clinic, UCLA Medical Center, Southwest Airlines, and many other five-star companies across a wide range of categories who have reimagined and reinvented customer experience and employee engagement.

Create magical experiences that retains your best employees, attracts and engages the best people, and inspires your best customers to return again and again. The keynote is highly customized to the industry and audience members.


Carmine, you were a huge hit!
I appreciate all the effort you put into your talk—it showed!

Barbara P.

Million Dollar Roundtable

I wanted to say thank you again for a great “spot on” presentation. The consensus in general…”Your speakers were the best ever” So our takeaway basically is… we hit a homerun!


World Alliance Retail

Your presentation at last year’s meeting was exceptional with plenty of practical tips I have managed to incorporate in my practice.

Richard Cook

Investment, Retirement Professional