Motivate Staff by Inviting Participation

How many times have you heard that great leaders are great listeners? Everyone, it seems, equates leadership to listening. I interviewed more than two dozen inspiring leaders for my book, Fire Them Up, and I learned that extraordinary leaders go well beyond listening...

2013: The Year of the Customer Experience

2013 will be is the year of the customer experience. Brands that create a better experience for their customers will stand a better chance of growing market share. Successful brand managers and recruiters realize, however, that the experience begins with the right...