by carolynkilmer@gmail.com | Jul 25, 2012
Thanks to exceptional customer service, Apple Retail continues to be one of the most profitable stores on the planet. Apple’s 373 retail stores generated just over $4 billion in revenue for its fiscal third quarter ending June 30, 2012, a 17 percent increase over the...
by carolynkilmer@gmail.com | Jul 24, 2012
You can learn a lot from a coffee shop, especially one like Funnel Mill, a popular location among the Hollywood elite. I love coffee shops—major chains like Starbucks and Peet’s— as well as smaller, unique, quirky places off the beaten path. I discovered one hundred...
by carolynkilmer@gmail.com | Jul 17, 2012
If you can’t tell me what you do in 15 seconds, I’m not buying, I’m not investing, and I’m not interested. Few technologies are as complicated to explain as 4G LTE. Last year I worked with a group of leaders for the division of a global, publicly traded company who...
by carolynkilmer@gmail.com | Jul 17, 2012
I interviewed Marissa Mayer, Yahoo’s new chief executive, several years ago for one of my books. My research for Fire Them Up led me to discover the qualities that all inspiring leaders share. Inspiration simply means to “elicit a fervent enthusiasm.” In other words,...
by carolynkilmer@gmail.com | Jul 10, 2012
Apple co-founder Steve Jobs demanded excellence from himself and others. He refused to sugarcoat his comments and he expected “fearless feedback” in return. Could you have gone toe-to-toe with Steve Jobs? If not, you probably won’t get hired at an Apple Store and...
