by carolynkilmer@gmail.com | Mar 4, 2009
The New York Times recently profiled technology’s “it” girl, Google Vice President, Marissa Mayer. I interviewed Mayer for my new book, Fire Them Up. Here is the transcript from a portion of our interview where she reveals Google’s secrets for...
by carolynkilmer@gmail.com | Mar 1, 2009
There’s no question that this year’s list of World’s Most Inspiring Leaders will include the name of US Airways pilot, Chesley “Sully” Sullenberger. After Sully and his crew had to ditch the US Airways flight 1549 into the Hudson due to a bird strike, they’ve been...
by carolynkilmer@gmail.com | Mar 1, 2009
In February, I paid a visit to Cisco’s San Jose campus to speak with Jim Grubb, Cisco’s Chief Demonstration Officer. For eleven years, Grubb has accompanied CEO John Chambers on stage to demonstrate all sorts of current and future networking technology that will...
by carolynkilmer@gmail.com | Mar 1, 2009
7 Strategies for Dealing with Customers at Closing Time Do unto others as you would have them do unto you. I am sure you’ve heard of this line before. This philosophy was engraved in my brain as a child and it’s why I am so passionate about customer service today....
by carolynkilmer@gmail.com | Mar 1, 2009
How to Please Your Customers When You Don’t Have What They Want Have you ever had a Chardonnay that wasn’t chilled? It’s nothing to write home about, and it certainly doesn’t do any justice to the grape. Chardonnay, by multiple sources, can easily be coined as...
