Five Steps to Better Crisis Communications

The recent devastating earthquake, tsunami, and now, nuclear disaster in Japan has put that country and much of the world in crisis management mode. Leadership and clear communication are essential in any crisis so I thought it timely to revisit an article I wrote...

Lush: Happy People Selling Happy Soap

At Lush happy people make happy soap, literally—the handcrafted cosmetics are fresh, free of preservatives, and made with ingredients not tested on animals. I know because I heard the same story told consistently by the CEO as well as individual employees in three...

A Steve Jobs Presentation By the Book

Apple CEO Steve Jobs took the stage unexpectedly on Wednesday, March 2, to introduce the new iPad2. After a Steve Jobs presentation the question that I typically hear is “Can anyone give a presentation like Steve Jobs?” The answer is yes—anyone can use his techniques....