by carolynkilmer@gmail.com | Mar 19, 2019
Award-winning service doesn’t just happen. It starts with great stories shared each and every day. The Ritz-Carlton Hotel Company, the only hotel brand to win the Malcolm Baldridge national quality award (twice), is a brand built on storytelling. In his new book,...
by carolynkilmer@gmail.com | Mar 11, 2019
One of the secrets to Warren Buffett’s success as an investor is big-picture thinking. He doesn’t get caught up in doom-and-gloom headlines or day-to-day fluctuations of any individual stock. Explaining his strategy isn’t easy, which is why Buffett...
by carolynkilmer@gmail.com | Mar 8, 2019
Former Apple Macintosh evangelist and author Guy Kawasaki has given at least 2,000 speeches since 1987. Many of the presentation techniques he uses to captivate an audience he learned from the most influential boss he’s ever had–Steve Jobs.I recently had...
by carolynkilmer@gmail.com | Mar 7, 2019
Southwest Airlines took out a full-page newspaper ad to honor the late company founder, Herb Kelleher, who passed away in January. The first line of text read as follows: Dear Herb, thanks for always remembering our names. Kelleher was credited for turning a company...
by carolynkilmer@gmail.com | Mar 6, 2019
Cognitive scientists have a reasonably good idea of when audiences will stop listening to a presentation. It occurs at the 10-minute mark. According to molecular biologist, John Medina, people seem to get bored after approximately ten minutes—and it occurs in a class...
