by carolynkilmer@gmail.com | Jul 10, 2012
Apple co-founder Steve Jobs demanded excellence from himself and others. He refused to sugarcoat his comments and he expected “fearless feedback” in return. Could you have gone toe-to-toe with Steve Jobs? If not, you probably won’t get hired at an Apple Store and...
by carolynkilmer@gmail.com | Jul 9, 2012
Larry Smith is frustrated. He’s angry. He’s bewildered. The professor of economics at the University of Waterloo in Canada has spent his entire teaching career coaching students to find careers they love, but he still hears excuse after excuse for not following one’s...
by carolynkilmer@gmail.com | Jul 9, 2012
In this 1-hour webinar, Carmine Gallo discussed the key concepts to building insane customer loyalty from his new book, The Apple Experience. Zendesk makes and sells customer service software for many brands including Zappos and Groupon. More than 800 people...
by carolynkilmer@gmail.com | Jun 29, 2012
The most inspiring and memorable presentations are marked by one moment that leaves people in awe. I call it the “wow moment”—the one part of the presentation that brings it all together. It’s the moment when a person thinks, “I want to business with that company” or...
by carolynkilmer@gmail.com | Jun 25, 2012
On a recent trip to the San Francisco Disney Store a group of employees handed me a large key to open the store and to ‘unlock my imagination.’ This opening ceremony is now standard at all newly designed Disney stores and takes place when the doors open each day. The...
