by carolynkilmer@gmail.com | May 10, 2009
Have you ever been to someone’s home and, upon entering, you were not greeted by the host or offered a drink or a place to sit? It doesn’t feel quite as nice as when you are welcomed graciously and made to feel special for popping by. I find that most...
by carolynkilmer@gmail.com | May 8, 2009
Lessons from Apple, Starbucks, & Michael J. Fox “What I’ve learned over time is that optimism is a very important part of leadership,” according to Walt Disney Company CEO, Robert Iger, in a recent New York Times interview. “People...
by carolynkilmer@gmail.com | May 6, 2009
In a New York Times article, Delta Airlines CEO, Richard Anderson, says leadership is about effective communication skills. When asked in a recent New York Times article about what he looks for in a job candidate, Delta CEO Richard Anderson said, “Typically,...
by carolynkilmer@gmail.com | Apr 29, 2009
According to recent articles in The New York Times and The Washington Post, the government’s chief spokesperson on the swine flu outbreak is winning rave reviews for his television skills. As a crisis communications and media training specialist, I can tell that...
by carolynkilmer@gmail.com | Apr 26, 2009
Osteen is a magnificent public speaker with lessons for leaders, managers and educators who want to motivate their employees, customers or students. Some in the New York media seemed surprised that a prayer service dubbed “A Historic Night of Hope” would...
