by carolynkilmer@gmail.com | Apr 3, 2018
There are 175 seats on Southwest Airlines’ new Boeing 737 planes. And every seat tells a story. Southwest’s leaders recognize the power of emotional storytelling to connect with employees and customers on a deeper level than the average company. Over the last few...
by carolynkilmer@gmail.com | Apr 2, 2018
Analysts and Berkshire Hathaway shareholders look forward to reading Warren Buffett’s annual letter for its wit, wisdom, and insights. I enjoy it because I can always count on Buffett, a life-long student of communication, to use metaphorical references to explain...
by carolynkilmer@gmail.com | Mar 30, 2018
Physicist Stephen Hawking tried to answer some big, complex questions: Where did we come from? How did the universe come into being? Are we alone out there? The way he answered those questions reveals a brilliant mind who was equally brilliant communicator. In a...
by carolynkilmer@gmail.com | Mar 28, 2018
The people around us matter–a lot, according to happiness researcher Shawn Achor in his new book Big Potential. “The height of your potential is predicted by the people who surround you.” Achor spent eleven years at Harvard where he lectured in one...
by carolynkilmer@gmail.com | Mar 24, 2018
Twenty years ago, I read a book called My American Journey by retired four-star general (and later U.S. Secretary of State) Colin Powell. One of his rules for successful leadership sticks with me to his day. Powell said, “Perpetual optimism is a force multiplier.”...
