The 7 Secrets of Inspiring Leaders

Inspiration is in short supply. Only 20 percent of employees are “engaged” in their work. They are all looking for someone to believe in. As a leader, they should believe in you. After years of interviewing some of the top leaders of our day, I found that...

Grumpy Service Does Not End Happily Ever After

Snow White has one among her 7 little friends, and they exist all over the place—grumpies. That’s what I like to call them. People who tend to answer with a negative statement, look at linings as gray, and always seem to have a glass half empty. They’re not in a hurry...

How to Give a TED-Worthy Presentation

The annual TED conference brings together some of the world’s brightest minds and thinkers to share their ideas on topics as diverse as entertainment, design, and science. TED has distinguished itself by offering all of the presentations for free on its Web site, now...

How Steve Jobs Can Help America Win the War

You might have read the front page story of The New York Times on Tuesday, April 27: We Have Met the Enemy and He is PowerPoint. The article details the U.S. military’s obsession with PowerPoint, sometimes to its peril. When General Stanley McChrystal was shown a...