An Inside Look at the Zappos Experience

Wow your customers the Zappos way! “You name it. I make it happen,” said Roz Searcy when I asked her what she did at Zappos. Roz, who is shuttle driver, receptionist and go-to girl, picked me up from my hotel in Las Vegas for the fifteen minute drive to Henderson,...

Marc Benioff: Telling Your Brand Story

The Talking Leadership interview. How communication and presentation skills helped salesforce.com go from an idea to a $1 billion company. Marc Benioff started a software revolution and told great stories along the way. “Communication is probably the most essential...

Gift Idea: Public Speaking the Steve Jobs Way

Give the student, entrepreneur or business professional in your life the gift of inspiration this holiday season. Currently ranked as a bestselling presentation and communications title on Amazon.com, The Presentation Secrets of Steve Jobs: How to be Insanely Great in...