Customer Service Can Be ‘Learned’

by | Mar 9, 2009

Three things you can do to offer good customer service when service doesn’t come naturally to you. Although years have gone by since I experienced one of my most all time memorable stinky customer service moments, it’s still worth telling. I needed a 24 x...

Start Speaking Like a Winner

by | Mar 6, 2009

Now is the time to speak words of hope. Extraordinary leaders are more optimistic than average. If you want to stand apart, start using the language of motivation. In this week’s BusinessWeek column, Carmine writes about restoring confidence one presentation at...

The Google Guide to Effective Meetings

by | Mar 4, 2009

The New York Times recently profiled technology’s “it” girl, Google Vice President, Marissa Mayer. I interviewed Mayer for my new book, Fire Them Up. Here is the transcript from a portion of our interview where she reveals Google’s secrets for...

Crisis Cool: Inspiring Leader of the Month

by | Mar 1, 2009

There’s no question that this year’s list of World’s Most Inspiring Leaders will include the name of US Airways pilot, Chesley “Sully” Sullenberger. After Sully and his crew had to ditch the US Airways flight 1549 into the Hudson due to a bird strike, they’ve been...