by carolynkilmer@gmail.com | Oct 20, 2009
Time is ticking and if you’re not aware of using time effectively, you’ll lose customers. I was at a Michaels store recently and after standing in a ridiculously long line as I usually do at this place, I was served by a cranky clerk who never spoke a word...
by carolynkilmer@gmail.com | Aug 16, 2009
My husband is a business author who spends much of his time creating content for articles, workshops and keynotes. From time to time he likes to get out of the office to write in different environments to keep his creativity fresh. A week ago he chose a local hotel...
by carolynkilmer@gmail.com | Jun 21, 2009
One’s wedding day is perhaps the most cherished moment in a lifetime. A bride doesn’t need it ruined by dirty toilets, dust mites and cobwebs. I recently attended a wedding of a very close friend at a winery-a pretty, romantic setting. The night before...
by carolynkilmer@gmail.com | May 10, 2009
Have you ever been to someone’s home and, upon entering, you were not greeted by the host or offered a drink or a place to sit? It doesn’t feel quite as nice as when you are welcomed graciously and made to feel special for popping by. I find that most...
by carolynkilmer@gmail.com | Mar 30, 2009
Unless Your Customer Writes Your Prescriptions, Keep Your Ailments to Yourself I work out several days a week and conveniently drop off my two tots, Josephine and Lela, at the gym’s onsite daycare facility. They love all the women who share the daycare duties...
by carolynkilmer@gmail.com | Mar 9, 2009
Three things you can do to offer good customer service when service doesn’t come naturally to you. Although years have gone by since I experienced one of my most all time memorable stinky customer service moments, it’s still worth telling. I needed a 24 x...
