Never Say “We’re Closed”

by | Mar 1, 2009

7 Strategies for Dealing with Customers at Closing Time Do unto others as you would have them do unto you. I am sure you’ve heard of this line before. This philosophy was engraved in my brain as a child and it’s why I am so passionate about customer service today....

Warm Chardonnay, Cold Customer

by | Mar 1, 2009

How to Please Your Customers When You Don’t Have What They Want Have you ever had a Chardonnay that wasn’t chilled? It’s nothing to write home about, and it certainly doesn’t do any justice to the grape. Chardonnay, by multiple sources, can easily be coined as...